The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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The serial number provided does not match the previously selected product. If The alignment bar hit something message continues to appear on the control panel after cleaning and troubleshooting the printer, then the alignment bar may require recalibration. Learn more about HP’s privacy policy. Asia Pacific and Oceania. How does HP install software and gather data? If you are unable to correct any issues, or if you have questions, please contact an authorized HP reseller or the regional HP Customer Care Center for further assistance.

This product was sold by a third party. In Figures 3 and 4, the fb050 roller assembly has been removed for clarity. Remove the fasteners in both the service and user endcaps. Detail of the service-end alignment bar lifting assembly.

In the following figures, only the service end of the printer is illustrated. Correct any problems found.

This product was designated to be returned to HP. Remove the user and service endcaps to access the lift motors and encoder strips. Product has been exchanged: If there is nothing obvious blocking the path, the message may appear for one of these reasons:.

Second view of service-end lifting assembly for the alignment bar. Clear the alignment bar path of any foreign objects, such as gb500 piece of media. Please enter a Product Number to complete the request. The encoder strips for the lift motors are dirty, out of place, or otherwise not allowing for normal operation. Europe, Middle East, Africa. Any warranty support needed would be completed by the reseller that sold the product.


HP Scitex FB500 Industrial Printer Troubleshooting

Product sold by third party: Advance the belt so that any cured ink is no longer in the alignment bar path. Do not attempt to remove the input roller assembly.

Ensure that the gb500 strip 4 in Figure 3 is properly positioned in its holder. Please return to the product information page and verify the numbers provided or try again later.

This is the most common cause of The alignment bar hit something message. Check both ends of the bar and both lifting assemblies user end and service end for any mechanical problems and correct any issues.

It matches the product: Remove the h and service endcaps for access to the lifting mechanisms. This product was sold by a reseller. As fn500 alignment bar moves downward, it reaches a build-up of ink and cannot move any farther. Warranty withdrawn refurbished product: Compare the position of the alignment bar strip against the strips in the other lifting assemblies and reposition it as necessary.

Please try again shortly.

Clear any foreign debris, such as dust, from between the encoder strip and the reader. Javascript is disabled in this browser.

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HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

Asia Pacific and Oceania. Please wait while we process your request. Troubleshooting “The alignment bar hit something while moving” message on HP Scitex FB and FB printers To troubleshoot The alignment bar hit something while moving message, complete the following steps:.

The Virtual Agent is currently unavailable. Verify that the encoder strips are clean and fully seated into their brackets. This product cannot be identified by Serial Number alone.

Product sold without warranty: Select from the products you own. See your browser’s documentation for specific instructions. Please use the product number and serial numbers of the new product to validate warranty status.

The Virtual Agent is currently unavailable. The alignment bar hit something while moving message appears on the control panel when the alignment bar is unable to move normally. We are unable to determine your warranty status for the product and serial number provided.

This page requires Javascript. The strip is held in place by friction only, and can slip out of position. Any electrical cabling is not visible in this view. Any warranty support needed would be completed by the third party that sold the product.